Terms and Conditions

1. Acceptance of Terms

By accessing or using levryo.io ("the website") or engaging Levryo for any service, you agree to be bound by these Terms and Conditions, along with our Privacy Policy and any other policies referenced or incorporated by reference. If you do not agree with any part of these Terms, you must stop using the website and services.

These Terms form a binding agreement between you (the "customer", "user" or "you") and Levryo ("we", "us" or "our"). Where you accept these Terms on behalf of an organization, you represent that you have the authority to bind that organization to them.

2. About Levryo

Levryo is the trading name of LEVRYO (SMC-PRIVATE) LIMITED, a company registered in Pakistan (SECP CUIN 0353887). We provide services such as digital marketing strategy, content, campaign execution, website development, AI agents and workflow automation, brand and creative services, and related consulting engagements. The specific scope of any project is agreed with the customer before work begins.

3. Eligibility

You may use our website and services only if you are at least the age of legal majority in your jurisdiction and are legally capable of entering into a binding contract. By using our website or services, you represent that you meet these requirements.

If you are using our services on behalf of a business or organization, you further represent that you are authorized to bind that entity to these Terms.

4. Permitted Website Use

You may access and browse levryo.io for informational purposes and to engage with us about our services. You agree not to use the website in any way that is unlawful, that infringes any rights, or that damages, disables, overburdens or impairs the website or its servers.

We reserve the right to modify, suspend or discontinue any part of the website at any time, with or without notice.

5. Services Offered

Our services may include, without limitation, digital marketing strategy, paid advertising management, search engine optimization, content creation, social media management, website design and development, brand identity work and related consulting. Descriptions of services on our website are provided for general information and do not constitute a binding offer.

The exact deliverables, timeline, scope and price for any project are confirmed in a proposal, quotation, order form or written communication between Levryo and the customer before work commences.

6. Orders and Service Requests

Requests to purchase or engage our services may be made through our website, by email, by phone or through direct discussion. A binding engagement is created only once we have confirmed acceptance of the request in writing and, where applicable, once payment or an initial deposit has been received.

We reserve the right to decline any service request at our sole discretion, including where a request falls outside our expertise, capacity or ethical standards.

7. Pricing

Prices for our services are quoted individually based on scope, complexity and requirements. Pricing may be presented on our website as a general guide, in a proposal or on a project-specific quotation. All prices are exclusive of applicable taxes and third-party fees (such as ad spend, platform fees or licensing costs) unless expressly stated otherwise.

We reserve the right to change prices at any time. Changes will not apply to engagements that have already been confirmed unless expressly agreed with the customer.

8. Payment Terms

Payment terms for each engagement are set out in the proposal, invoice or order confirmation shared with the customer. Depending on the engagement, payment may be required in full in advance, in installments, or as a subscription. Unless otherwise agreed, work begins only after the agreed initial payment is received.

Late payment may result in suspension of work, delayed delivery or termination of the engagement. Where local law allows, interest or a service charge may apply on overdue amounts. Any bank charges, currency conversion fees or payment processing fees incurred in making payment are the customer's responsibility.

Payments may be processed through an authorized third-party payment provider. Levryo does not directly store complete payment-card numbers, CVV codes or sensitive payment authentication information.

9. Customer Responsibilities

To help us deliver good work on time, customers are expected to:

• Provide clear, accurate and complete information at the start of the engagement
• Respond to questions, approvals and feedback requests in a timely manner
• Provide access to accounts, platforms or assets that are needed for the work
• Confirm that they have the right to use any materials or content they provide
• Follow platform policies where campaigns or content is delivered on third-party platforms
• Ensure that requested work complies with applicable laws and regulations

Delays caused by lack of information, feedback or access from the customer may extend the delivery timeline and may affect the scope or cost of the engagement.

10. Service Delivery

We will use reasonable professional skill and care in delivering our services. Estimated timelines shared before or during a project are indicative and are subject to factors including customer responsiveness, third-party dependencies and technical considerations.

Deliverables are shared through agreed channels (such as email, file-sharing platforms or the customer's own accounts). Once a deliverable is marked as complete or approved, it is considered final unless otherwise agreed in writing.

11. Revisions and Change Requests

Reasonable revisions within the originally agreed scope are included as specified in the project proposal or quotation. Requests that fall outside the original scope, or that require significant additional work, may be quoted separately and may extend the delivery timeline.

We aim to be reasonable and flexible when refining work, but we reserve the right to decline requests that are inconsistent with what was originally agreed.

12. Prohibited Uses

You may not use our website or engage our services to:

• Break any applicable law, regulation or third-party policy
• Send spam, unsolicited messages or fraudulent communications
• Promote content that is illegal, deceptive, harmful or hateful
• Impersonate any person or misrepresent your affiliation with any organization
• Interfere with the security or normal operation of our website or systems
• Attempt unauthorized access to accounts, systems or data
• Use our brand, name or content in a misleading way

We reserve the right to refuse or terminate service for any activity we consider a violation of these Terms or of applicable law.

13. Intellectual Property

All content on levryo.io, including but not limited to text, graphics, logos, layouts, code and design elements, is owned by or licensed to Levryo and is protected by applicable intellectual property laws. Except as expressly permitted, you may not copy, reproduce, republish, sell or distribute any part of the website for commercial purposes.

Ownership of deliverables produced during a client engagement is addressed in the specific proposal or agreement for that engagement. In the absence of a separate written arrangement, final deliverables that have been fully paid for are typically licensed for use by the customer for the intended purpose. We may retain the right to display finished work in our portfolio and marketing, unless otherwise agreed.

14. User-Submitted Materials

You are responsible for any content, text, images, brand assets, credentials or other materials you provide to us. By submitting materials to Levryo, you confirm that you have the necessary rights and permissions to share them, and you grant Levryo a limited license to use them solely for the purpose of delivering the requested services.

We may refuse to work with materials that we believe are unlawful, infringe third-party rights or violate platform policies.

15. Third-Party Tools and Links

Our website and services may include or rely on third-party platforms, tools, integrations or content. We are not responsible for the availability, accuracy or terms of these third-party services. Your use of a third-party service is governed by that service's terms and policies.

16. Suspension or Termination

We reserve the right to suspend or terminate access to our website or services, and to terminate any engagement, if:

• The customer materially breaches these Terms or any project agreement
• Payment obligations remain unmet after reasonable follow-up
• The engagement puts Levryo or its team at legal, ethical or reputational risk
• Communication or cooperation has broken down beyond reasonable recovery

Where an engagement is terminated, the customer remains responsible for payment covering work completed up to the date of termination, in line with the pricing agreed for the engagement.

17. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Levryo makes no warranties, whether express or implied, regarding the website, its content or its services, including any implied warranties of merchantability, fitness for a particular purpose, uninterrupted operation, or non-infringement.

Digital marketing outcomes depend on many factors that are outside our sole control, such as market conditions, platform policies, third-party changes and audience behavior. We do not guarantee specific results, rankings, conversions, revenue or return on investment unless a specific, written performance commitment has been made for a specific engagement.

18. Limitation of Liability

To the fullest extent permitted by law, Levryo shall not be liable for indirect, incidental, special, consequential, punitive or exemplary damages, including loss of profits, loss of revenue, loss of data or business interruption, arising out of or related to your use of our website or services.

Where our total liability cannot lawfully be excluded, it shall be limited to the amount actually paid by the customer to Levryo for the specific service or engagement giving rise to the claim.

19. Indemnification

You agree to indemnify and hold harmless Levryo, its team members and its representatives from and against any claims, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of or related to:

• Your breach of these Terms
• Your misuse of the website or services
• Content or materials you provide to us
• Your violation of any applicable law or third-party right

20. Governing Law

These Terms and any dispute arising out of or related to them shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. The parties agree to submit to the exclusive jurisdiction of the competent courts of Bahawalpur, Punjab, Pakistan to resolve any such dispute, subject to any mandatory consumer protection laws that apply where the customer resides.

Where legally permitted, the parties agree to first attempt to resolve any dispute through good-faith direct communication before pursuing formal proceedings.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, our business or applicable law. When we make a material change, we will update the "Last Updated" date at the top of this page.

Continued use of our website or services after any change signifies your acceptance of the revised Terms. If you do not agree with the changes, you must stop using our website and services.

22. Contact Information

Questions about these Terms and Conditions can be sent to us using the details below.